customer care

An unusually happy post about Safaricom

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These holidays in my shags (Malindi), I decided that I was going to get a more significant internet connection that the modem. I enjoy a strong fibre connection at my…

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An unusually happy post about Safaricom

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These holidays in my shags (Malindi), I decided that I was going to get a more significant internet connection that the modem. I enjoy a strong fibre connection at my…

read more

Winning Customer care speaks your language

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This is a twitter exchange between a concerned customer and Safaricom’s customer care – in Sheng, a Kenyan mixture of English and Swahili. The Safaricom customer care rep had an…

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