An unusually happy post about Safaricom

These holidays in my shags (Malindi), I decided that I was going to get a more significant internet connection that the modem. I enjoy a strong fibre connection at my Nairobi home and workplace so why in 2016, should I not enjoy the same in shags? The most efficient choice after reviewing the players was …

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An unusually happy post about Safaricom

These holidays in my shags (Malindi), I decided that I was going to get a more significant internet connection that the modem. I enjoy a strong fibre connection at my Nairobi home and workplace so why in 2016, should I not enjoy the same in shags? The most efficient choice after reviewing the players was …

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Winning Customer care speaks your language

This is a twitter exchange between a concerned customer and Safaricom’s customer care – in Sheng, a Kenyan mixture of English and Swahili. The Safaricom customer care rep had an option to respond in formal language as most customer care professionals would, but he or she chose to respond in the customer’s language. This is …

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