Will the real Jeff Koinange come back?

I have beef with Jeff Koinange. It has taken me time to pen this because I wanted it to be a considered commentary on how I feel. I had to sift through my feelings and find a balanced and respectful approach to deliver my thoughts (there’s such little attempt to do this in this instant …

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Winning Customer care speaks your language

This is a twitter exchange between a concerned customer and Safaricom’s customer care – in Sheng, a Kenyan mixture of English and Swahili. The Safaricom customer care rep had an option to respond in formal language as most customer care professionals would, but he or she chose to respond in the customer’s language. This is …

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