Proposals to build on: How about we crowd-implement mega public projects?

In my blogpost from two days ago, I made some proposals for a concerted effort to make the northern frontier of Kenya more secure – from Lokichoggio and Sibiloi in the Northwest to Pokot and Marsabit slightly further south to Garissa, Wajir and Mandera. A specific proposal that I made is that we should build…

Winning Customer care speaks your language

This is a twitter exchange between a concerned customer and Safaricom’s customer care – in Sheng, a Kenyan mixture of English and Swahili. The Safaricom customer care rep had an option to respond in formal language as most customer care professionals would, but he or she chose to respond in the customer’s language. This is…